Privacy Policy

Last Updated: September 8, 2023

The Revenue Enhancement Committee  of the Massachusetts Access to Justice Commission (the “Commission”), together with the Massachusetts Legal Assistance Corporation, acting on behalf of the Commission (collectively, the Committee”)  is committed to protecting personal information of website visitors and others interested in obtaining, providing, or supporting the work of the Committee and its supporters (“you” or “your”). This Privacy Policy explains how the Committee collects, stores, uses, and discloses information that identifies or can be used to identify a natural person (“Personal Information”) in connection with the use of civillegalaid.info and its subdomains (collectively, the “Website”) and the Civil Legal Aid Directory linked to the Website (the “Directory”), recognizing that the collection of Personal Information is not an intended focus of the Website or use of the Directory. This Privacy Policy also provides information applicable to you when you engage with the Committee in other ways, including by email, to the extent specifically described below.

Please review this Privacy Policy, which is incorporated into and made part of our Terms and Conditions (“Terms”). If you have any questions about this Privacy Policy or the Terms, please contact the Committee by using the Questions or Comments Form.

Personal Information the Committee Collects

Information You Provide to the Committee
Examples of Personal Information that the Committee collects directly from you when you use the Website or contact the Committee by email may include:

  • Contact Information, such as your prefix and full name, title, email address, mailing address, facsimile number, phone number, and any other unique personal identifier you provide on the Website to the Committee.
  • Professional Information, including the name of the Legal Services Organization (“LSO”) or Civil Legal Aid (“MA-CLA”) Program with which you are associated.
  • Other Information You Provide in Free Text, such as when you complete a Questions or Comments Form or otherwise engage with the Committee, including by email. You should never provide sensitive Personal Information such as Social Security Numbers and other government identifiers, usernames and passwords, or health information in free text forms.

Information the Committee Collects Automatically When You Access or Use the Website

When you access or use the Website, the types of information the Committee automatically collects about you may include:

  • Log Information: When you access or use the Website, servers automatically record certain log file information, such as your Internet Protocol (“IP”) address, operating system, browser type and language, referring URLs, access times, pages viewed, links clicked, and other information about your activities on the Website.
  • Information Collected by Cookies and Other Tracking Technologies: The Committee and its service providers use various tracking technologies, including cookies and web beacons, to collect information about you when you access or use the Website. Cookies are small data files stored locally through your browser that are used to help the Committee improve the Website and your experience, see which areas and features of the Website are popular, count visits, and conduct other analytics. Web beacons are electronic images that may be used on the Website or in emails and help deliver cookies, count visits, and understand usage and Directory use and effectiveness. For more information about cookies, and how to disable them, please see “Cookies and Your Choices” below.

How the Committee Uses Personal Information

The Committee uses Personal Information for various purposes, including, but not limited, to:

  • Process requests for information;
  • Provide, maintain, plan, and improve the Website, programs, services, participant network, and events;
  • Respond to your comments, questions, and requests;
  • Monitor and analyze trends, usage, and activities in connection with the Website;
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of the Committee and others;
  • Maintain appropriate records for internal administrative and analytical purposes; and
  • Carry out any other purpose described to you at the time the Personal Information was collected.

The Committee may also de-identify and aggregate the information that the Committee collects. De-identified and aggregated information can no longer reasonably be linked to the identity of a person and is no longer Personal Information.

How the Committee Shares Personal Information

The Committee may share Personal Information, as follows, or as otherwise described in this Privacy Policy or Terms and Conditions:

  • With the Massachusetts Access to Justice Commission and its officers, directors, agents, and employees;
  • With legal services organizations (“LSOs”) and programs that offer free civil legal aid (MA-CLA);
  • With vendors, consultants, and other service providers who need access to such information to carry out work or perform services on behalf of the Committee;
  • In response to requests from local, state, federal or international law enforcement officials, or any judicial, administrative, or similar proceeding or order, such as a subpoena, if the Committee believes that disclosure is in accordance with applicable law;
  • To protect the rights, property, and safety of the Committee and others;
  • To investigate suspected violations of Committee or Commission terms or policies, fraud, harassment, physical threats, or other violations of any law, rule, regulation, or the rights of third parties, or to investigate any suspected conduct which the Committee deems improper;
  • With your consent or at your direction;
  • To comply with transparency or other public reporting obligations; and
  • As otherwise permitted or required by applicable law.

The Committee may also share aggregated or de-identified information, which cannot reasonably be linked to the identity of a person.

Cookies and Your Choices

Most web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove or reject browser cookies. Please note that, if you choose to remove or reject cookies, this could affect the availability and functionality of the Website.

Analytics Services Provided by Others

The Committee may allow others to provide analytics services on the Committee’s behalf across the Website. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your access or use of the Website and other websites and applications, including your IP address, web browser, pages viewed, time spent on pages, and links clicked. This information may be used by the Committee and others to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity. For further information, and to prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.

Children’s Privacy

The Committee is committed to protecting the privacy of children. The Website is not intended for or designed to attract children. In addition, the Committee does not knowingly collect Personal Information from any person known by the Committee to be a child under the age of 13.

Security and Retention

The Committee seeks to use physical, technical, and administrative measures to protect Personal Information within the Committee or the Commission. Unfortunately, no data transmission, processing, or storage system can be guaranteed to be secure. If you have reason to believe that your interaction with the Committee is no longer secure, please immediately notify the Committee by using the Questions or Comments Form.

The Committee will retain your Personal Information only for as long as it is necessary for the purposes set out in this Privacy Policy, or as long as the Committee is legally required or permitted to do so.

Links to Third-Party Websites

The Website may reference or provide links to third-party websites. Other websites may also reference or link to the Website. Because the third-party websites are not controlled by the Committee, the Committee is not responsible for the third-party websites. The Committee encourages Website users to be aware when they leave the Website to review the privacy policies posted on other websites that may collect Personal Information. Please be aware that the Committee does not control, endorse, screen, or approve, nor is the Committee responsible for, the privacy policies or information practices of third parties or their websites or mobile applications. Visiting these other websites is at your own risk.

Updating Personal Information

It is important that the Personal Information the Committee collects and stores about you is accurate and current. Please keep the Committee informed if your Personal Information changes.

You may update, correct, modify, or delete information about you at any time by contacting the Committee by using the Questions or Comments Form. Please note, the Committee may continue to store information about you as required by law or for other legitimate purposes.

Communications with the Committee

The Committee may from time to time communicate with you, including by email, concerning the Website or the Directory. To opt out of receiving Committee communications, you may contact the Committee using the Questions or Comments Form.

Privacy Policy Changes

The Committee may make changes to this Privacy Policy from time to time. The Committee will post any such changes to this page, and the Committee will also indicate on this page the date of the last Privacy Policy update. Please check back periodically for any changes to this Privacy Policy.

Contact the Committee

If you have any questions about this Privacy Policy or concerns about the way the Committee collects, uses, stores or discloses your Personal Information, or require assistance in managing your privacy choices, please contact the Committee by using the Questions or Comments Form.